> ## Documentation Index
> Fetch the complete documentation index at: https://docs.matchely.com/llms.txt
> Use this file to discover all available pages before exploring further.
# Troubleshooting
> Busy player, wrong call, notification limit, court change, result entered elsewhere and who can run the desk.
## I called the wrong match
Tap **Undo** on the card. The match is no longer **Called** and goes back to
the queue (**Ready**, if everyone is present), and nobody gets a new
notification. An alert still open on the players' phones closes on its own.
## The player did not show up
Call again: **Undo**, then **Call** once more. The alert arrives again, even
for players who had already answered. Each match can send **up to five
notifications per hour** — calls, new calls and court changes count;
attendance and score do not. Past that, the action on the desk still goes
through, but the players are not notified — the desk says so in a message at
the bottom: "Notification limit reached for this match." This is on purpose:
it protects players from being bombarded by mistake.
## I had to change courts
Use **Change court** on the card and pick the new court. With the match
**Called**, the players get the call again, with the new location. With the
match **On court**, the change only sends a discreet notice.
## The desk won't let me call a match
The **Call** button is disabled and the card says who is busy and where: one of
the players is still **in another match** that is called or on court. Finish or
undo the other one first. The desk never calls the same person to two places
(for the same reason, **Start** is disabled too).
## Someone entered the result elsewhere
If the result comes in through the match page (and not through the desk's
**Finished**), the desk notices and closes the card on its own. Nothing to do.
## Wrong result
On the finished card, **Edit result** opens the same form. You can correct it
while the round is open.
## "This competition has no linked club"
The competition was published under your personal name, with no organization,
so the desk has no court to offer. The link to the organization is chosen in
the [Review](/en/competitions/create), before publishing, and does not change
afterwards. In this competition the desk still works for attendance, calls,
score and results — the call just goes out with no location. Next time, publish
under the organization (see [Before the day](/en/competitions/desk/before-the-day)).
## Who can run the desk
| Role | What they do at the desk |
| - | - |
| Owner and administrator | Everything |
| Assistant with the **Tournament desk** area | Attendance, courts, call, start, live score, change court, undo. **Finished** and **Edit result** lead to the result form, which only saves with the **Results** area too — an assistant starts with both |
| Assistant without the area | Does not see the **Open desk** button |
| Player | Only receives the calls |
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